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Postage and Packaging Info
The postage cost of each order is calculated based on weight and size. Most small orders will fit the lowest tier (Large Letter under 100g).
Orders are dispatched by Royal Mail (to the address supplied by Paypal*) with a choice of 1st or 2nd class for the UK, and via "International Standard" for Europe and the rest of the world. There is the option for tracking/signature on delivery. Please make sure you select the correct zone for your location.
* If you need the goods sent to a different address to that of the Paypal account holder, please let me know in the Special Instructions box during checkout.
I try to keep postal costs as low as possible and will refund excessive postage should an order actually cost substantially less than the automated system calculates. Please bear in mind the postage values include little extra costs and weight for packing materials, the Paypal surcharge etc. My usual posting time is around 2pm Monday to Friday and I try my best to post orders received before that time the same day (this is not always possible when things get busy). I always obtain a proof-of-postage for all orders so that claims for loss can be entered if necessary (please refer to the details below for limitations imposed by Royal Mail).
Delivery times: 1st Class aims for next day delivery, with two days for 2nd class but neither service is guaranteed. "Signed For" Delivery is available as an option (and this is mandatory for orders over £30). A barcode number / tracking link will be provided upon dispatch where applicable.
Compensation for loss: The basic level of compenensation for loss is capped (by Royal Mail) at £20 plus the postage cost. The "Signed For" option increases this to £50 plus the postage cost. Should a package go missing I can enter a claim for loss with Royal Mail, however 10 working days must be allowed before Royal Mail will accept such applications (13 working days for 2nd Class). Claims must be made within 80 days of posting. Please see Royal Mail's Compensation Page for details.
Royal Mail's basic "International Standard" service aims for 5-7 working days delivery but around 2 weeks is not unusual (it may be longer at peak times such as Christmas). The "Tracked" option will either offer tracking, require a signature on delivery or both - it depends what services Royal Mail offer for your country. (Customers in locations where only "International Signed" is provided by Royal Mail (EG: Mexico, South Africa) may not be able to get much, if anything in the way of tracking information even though a barcode is provided). If a barcode / tracking link is supplied, it will be forwarded in the dispatch note email sent when the package has been posted.
Orders outside the EU may be subject to customs charges on arrival - I cannot predict how much these charges will be as it varies widely on a per-country basis. Also, if your country has any rules regarding imported goods you must advise me in the Special Instructions box during checkout (EG: I have been informed that Brazil now needs a "CPF" code on the label, and all packages must be tracked). Failure to follow local regulations may result in packages being lost for which I cannot take responsibilty.
Compensation for loss: For items sent via "International Standard" the basic level of compenensation for loss is capped at £20 plus the postage fee per package. The "Tracked" option increases this to £50 max no matter what service was actually used (International Tracked, International Tracked & Signed or International Signed). Tracked shipping is mandatory for orders over £30 - note that it may actually be cheaper to submit multiple smaller orders. Should a package go missing I can enter a claim for loss, but please note that Royal Mail stipulate that 25 working days must pass before a claim can be submitted. Claims must also be submitted within 6 months of shipping. Please see Royal Mail's Overseas Compensation page for details.
A note about Brexit: The UK has now left the EU, however during the 'transition period' which lasts at least until the end of 2020, everything remains the same regarding exports to EU member states.
Q. Where is my order?
Q. Can you send to [x]?
Q. Can you use shipping company [x]?
Q. Can I pay without Paypal?
Q. Can you reserve an item?
Q. Do you have spares for [x]?
Q. Can I add something to an order already placed?
Q. Can I cancel an order?
Q. Can you repair my computer?
Q. Can you help me repair my computer?
Q. Can you supply products such as the Nebula and SMART Card in kit form?