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Postage and Packaging Info
The postage cost of each order is calculated based on weight and size. Most small orders will fit the lowest tier (Large Letter under 100g).
Orders are dispatched by Royal Mail with a choice of 1st or 2nd class for the UK, and via "International Standard" for Europe and the rest of the world. There is the option for tracking/signature on delivery. Please make sure you select the correct zone for your location.
I always try to keep postal costs as low as possible and will refund excessive postage should an order actually cost substantially less than the automated system calculates. My usual posting time is around 3pm Monday to Friday. I always obtain a proof-of-postage for all orders.
Delivery times: 1st Class aims for next day delivery. 2nd class aims for 2-day delivery. "Signed For" Delivery is available as an option (mandatory for orders over £30). The barcode number will be provided upon dispatch where applicable.
Compensation for loss: The basic level of compenensation for loss is capped (by Royal Mail) at £20 plus the postage cost. The "Signed For" option increases this to £50 plus postage cost. 15 working days must be allowed before Royal Mail will process a claim for loss and claims must be made within 80 days of posting.
Royal Mail's basic "International Standard" service aims for 5-7 working days delivery but around 2 weeks is not unusual (it may be longer at peak times such as Christmas). The "Tracked" option will either offer tracking, require a signature on delivery or both - it depends what services Royal Mail offer for your country. (Customers in locations where only "International Signed" is provided by Royal Mail (EG: Mexico, South Africa) may not be able to get much, if anything in the way of tracking information even though a barcode is provided). If a barcode / tracking number is supplied, it will be forwarded in the dispatch note email sent when the package has been posted.
Compensation for loss: For items sent via "International Standard" the basic level of compenensation for loss is capped at £20 plus the postage fee per package. The "Tracked" option increases this to £50 max no matter what service was actually used (International Tracked, International Tracked & Signed or International Signed). Tracked shipping is mandatory for orders over £30 - note that it may actually be cheaper to submit multiple smaller orders. Royal Mail stipulate that 20 working days must pass after the expected due date before a claim for loss can be submitted, and claims must be submitted within 6 months of shipping.
Please bear in mind the postage values include little extra costs and weight for packing materials, the Paypal surcharge etc.
Q. Where is my order?
Q. Can you send to [x]?
Q. Can you use shipping company [x]?
Q. Can I pay without Paypal?
Q. Can you reserve an item?
Q. Do you have spares for [x]?
Q. Can I add something to an order already placed?
Q. Can I cancel an order?
Q. Can you repair my computer?
Q. Can you help me repair my computer?
Q. Can you supply products such as the Nebula in kit form?